Refund Policy

1. Our Commitment

At Phantom Messages Forwarder, we stand behind the quality of our Service. We offer a straightforward refund policy to ensure customer satisfaction and minimize risk when trying our platform.

This Refund Policy applies to all paid subscriptions (Lite, Smart, Gold, Platinum) and supplements our Terms of Service.

2. 7-Day Free Trial

All new users receive a 7-day free trial with full Platinum features:

• No credit card required to start the trial
• Access to all features: Ghost Mode, AI tools, unlimited rules
• Trial automatically converts to Lite plan after 7 days if you don't subscribe
• No charges during the trial period

The trial period allows you to fully evaluate the Service before committing to a paid plan. We strongly encourage testing all features during this risk-free period.

3. 7-Day Money-Back Guarantee

If you subscribe to a paid plan and are not satisfied, we offer a 7-day money-back guarantee:

• Applies to first-time subscriptions only (per account)
• Valid for 7 calendar days from the date of purchase
• Full refund of the subscription fee, no questions asked
• Applies to all billing cycles (monthly, quarterly, yearly)

To request a refund within the guarantee period, use our contact form and select "Billing / Refunds" as the subject.

4. Refund Eligibility

4.1 Eligible for Refund

• First subscription purchase within 7 days
• Technical issues that prevent Service usage (and we cannot resolve)
• Billing errors or duplicate charges
• Accidental subscription to wrong plan (if requested within 48 hours)

4.2 NOT Eligible for Refund

• Renewals or recurring billing cycles (beyond first 7 days)
• Partial month refunds (pro-rated refunds not available)
• Account suspension due to Terms of Service violations
• Change of mind after the 7-day guarantee period
• Failure to cancel before auto-renewal
• Third-party service disruptions (Telegram API outages, etc.)
• AI credits consumed (these are non-refundable once used)

5. How to Request a Refund

To request a refund, follow these steps:

Step 1: Contact Support

Use our contact form and provide:

• Select "Billing / Refunds" as the subject
• Include your Telegram username or phone number
• Mention the date of purchase
• State your reason for refund (optional but appreciated for improvement)

Step 2: Verification

We will verify your account and purchase details (typically within 24 hours).

Step 3: Processing

Once approved:

• Refund processed via Stripe to your original payment method
• Your subscription is cancelled immediately
• You will receive a confirmation email

6. Refund Processing Time

• Approval: Within 24-48 hours of request
• Stripe Processing: 5-10 business days for funds to appear in your account
• Bank Processing: Additional 2-5 business days depending on your bank

We have no control over bank processing times. If you don't see the refund after 15 business days, contact your bank or payment provider.

7. Cancellations vs. Refunds

7.1 Cancellation (No Refund)

You can cancel your subscription at any time via the dashboard:

• Service continues until the end of your current billing period
• No further charges after the current period expires
• No refund for the remaining days in the current period
• Your data is retained for 30 days in case you reactivate

7.2 Immediate Refund

If you request a refund within the 7-day guarantee:

• Full refund of the purchase amount
• Service access terminated immediately
• Subscription cancelled automatically

8. Billing Errors and Disputes

If you believe you've been charged incorrectly:

• Duplicate Charges: Full refund for duplicate transactions
• Wrong Plan: We'll refund and charge the correct plan (if within 48 hours)
• Unauthorized Charges: Immediate investigation and refund if confirmed

Use our contact form for billing disputes. Select "Billing / Refunds" as the subject and include transaction details and screenshots if available.

9. Plan Changes and Proration

Upgrades: When upgrading to a higher plan:

• Prorated credit applied for unused time on current plan
• Charged for new plan minus the credit
• No refund, but credit is immediately applied

Downgrades: When downgrading to a lower plan:

• Change takes effect at the end of current billing period
• No refund for the price difference
• You keep the higher plan features until period expires

10. AI Credits Refund Policy

AI features (translation, summarization, content filtering) consume credits based on usage:

• Purchased Credits: Non-refundable once added to account
• Consumed Credits: Cannot be refunded (already processed by Anthropic API)
• Unused Credits: If you cancel within 7 days AND have not used AI features, credits may be refunded

We recommend testing AI features during the free trial before purchasing additional credits.

11. Special Circumstances

We may consider refunds outside the standard policy in exceptional cases:

• Extended Service outages (beyond our control but affecting multiple users)
• Major feature regression or bugs that prevent core functionality
• Documented hardship cases (illness, financial difficulties, etc.)

These are handled on a case-by-case basis. Contact support with full details and we'll do our best to accommodate.

12. Chargebacks

If you initiate a chargeback instead of requesting a refund through proper channels:

• Your account will be immediately suspended pending investigation
• We will contest illegitimate chargebacks with documentation
• Repeated chargebacks may result in permanent account termination

Please contact us first to resolve any billing issues. We're committed to fair resolution and most issues can be resolved quickly through support.